Pre-sale service:
Provide users with product-related information and provide technical advice. If the user has special requirements, it can be developed with the cooperation of the user. Carry out various forms of technical exchanges with users, draw up design schemes under the condition of mutual approval, and jointly develop various new transformers.
Sales service:
During the product manufacturing period, we keep in touch with the users and communicate with them at any time, and we strictly follow the requirements in the contract.
After sales service:
Reply in time after receiving the user's need for service information, and deal with the problem. The company guarantees that representatives will arrive at the scene within 24 hours, send professional technicians within 24 hours, and arrive in remote areas within 48 hours, so that the service will not be terminated if the problem is not solved. When providing users with consultation and services on product installation, commissioning, and operation, we will actively cooperate with users to make the products finally put into operation safely and smoothly.
The product has been "three guarantees" for two years. During the "three guarantees" period, the product is indeed a quality problem, and the "three guarantees" regulations and the compensation liability stipulated in the contract are strictly implemented. For products beyond the "Three Guarantees" period, our company guarantees for 20 years, guarantees to provide repair parts and do a good job in maintenance services according to user requirements.
Note: When the user notifies our company for maintenance, he should provide the details of the failure, contact number, detailed address and contact person as much as possible.
1. Technical service hotline
Technical service telephone: 0513-88611588
When the after-sales service personnel receive a fault or warranty call, they will immediately arrange for an engineer to call the customer back to make a preliminary judgment on the fault. If there is no need to solve it on site, it will be resolved within 4 hours by phone or other means.
2. E-mail reply service
E-mail: jslhdq@163.com
Provide users with technical support services based on email. The technical support mailbox, the email address of the person in charge, and the service supervision complaint mailbox are disclosed to users. The response time for users to ask for help emails is 12 hours.
3. Website service
Company website: www.jslhdq.com
Provide customers with an introduction to the basics of the website
4 reply service
Company Fax: 0513-88610588
Provide technical support services based on fax. Provide the user with a technical support fax number.
5. Emergency on-site service
In the event of an emergency or an event that cannot be resolved by other support methods, we provide on-site services and arrive at the customer's site as soon as possible.
6. Question return visit (data sales)
For the questions submitted through the website, telephone and fax, after providing services and solving the problems, the Key Account Department will conduct a return call.